How to collect traces in Kaspersky Password Manager for Windows

Kaspersky Customer Service engineers might request reports on the activity of the application components. These are called trace files.

To collect traces in Kaspersky Password Manager for Windows:

1. Open Kaspersky Password Manager and enter the main password.
2. In the main application window, click → Settings.

3. Go to the Advanced section and select the Log application events check box.

4. Reproduce the error.
5. Disable tracing. To do so, clear the Log application events check box.
6. Enable the Show hidden folders function.
7. Go to the C:\ProgramData\Kaspersky Lab\Kaspersky Password Manager [Application version]\Logs folder.
   Trace files are saved to this folder by default.

Useful references

Statement regarding data processing when contacting technical support\customer service ("Support Statement")