Cannot access backup storage through profiles in Kaspersky Security 9.x for Microsoft Exchange Servers

This article refers to Kaspersky Security 9.5 for Microsoft Exchange Servers Maintenance Release 5 Hotfix 1 (version 9.5.10000.64)

Issue

When trying to access the backup storage of Kaspersky Security 9.x for Microsoft Exchange Servers under your account, you may receive the error message:

Cause:

Your account does not have enough rights on the database server.

Solution:

1. Run Microsoft SQL Server Management Studio (or Microsoft SQL Server Management Studio Express) and connect to the SQL server.
2. Go to Security → Logins and remove the Kse Administrators group.

3. Select the database SecurityForExchange, then go to Security → Users and remove the Kse Administrators group. The database is called SecurityForExchange by default, but when installing you can specify any name.

4. Go to Security → Logins and create a new login for the Kse Administrators group.

5. In the left frame, select User Mapping and in the right frame in the Map column select the check box for the Kaspersky Security 9.x for Microsoft Exchange Servers database.

6. Open the SecurityForExchange database properties.

7. Go to Permissions. Click Search and add your new login for the Kse Administrators group.
8. Select the check boxes in the Grant column for Connect and Select.

9. Click ОК.

The rights on the database server for your new Kse Administrators login will be extended.

What to do if the issue persists

If the issue persists, submit a request to Kaspersky technical support via Kaspersky CompanyAccount. Please include a detailed description of the issue. Before contacting the support, see the guide on creating a request in the Knowledge Base.