Restoring incidents from the archive

Incident recovery is a process of copying incidents from the archive to the SQL database.

You can recover incidents when you need to view the details of incidents that had been processed a long time ago.

To launch the Incident Recovery Wizard:

1. Open Management Console.
2. In the Management Console tree of nodes, select the Incidents node.
3. Click the Restore button in the workspace of the node.

The application starts the Incident Recovery Wizard.

The interface of the Incident Recovery Wizard consists of a sequence of windows (steps). Use the Back and Next buttons to navigate the windows of the Wizard. To close the Wizard after it finishes, click the Finish button. To exit the Wizard at any step, click the Cancel button.

Starting the Wizard. Selecting incidents to recover

In the first window of the Wizard, select the incidents that you want to recover.

In the Over period field, specify the period during which the relevant incidents were generated. In the Path to file field, specify the full path to the incidents archive file from which the application will recover the incidents.

Recovering incidents

At this step the Wizard performs incident recovery. The process of incident recovery from the archive is displayed in the Wizard window using a progress bar. Once incident recovery has been completed, the Wizard automatically proceeds to the next step.

Exiting the Wizard

At this step the Wizard announces that the incident recovery process has been completed and shows information on the number of incidents recovered. If errors were encountered during the incident recovery process, the Wizard displays information about the incidents that could not be recovered.

Recovered incidents cannot be archived or recovered again. It is impossible to change the status of recovered incidents.

All recovered incidents are displayed on the common list of incidents in the Incidents node. Archived status is added to the status of recovered incidents.