Downloading event logs

To download an event log from a remote device:

1. Open the remote diagnostics window of a client device.
2. In the remote diagnostics window, on the Event logs tab, click All device logs.
3. In the All device logs window, select one or several relevant logs.
4. Do one of the following:
   • Download the selected log by clicking Download entire file.
   • Download a portion of the selected log:
     1. Click Download a portion.

        You cannot download portions of several logs at the same time. If you select more than one event log, the Download a portion button will be disabled.

     2. In the window that opens, specify the name and the log portion to download, according to your needs.

        For Linux-based devices, editing the log portion name is not available.

     3. Click Download.

The selected event log, or a portion of it, is downloaded to the specified location.