Cannot initialize the snap-in error in the MMC console

This article concerns:

• Kaspersky Security Center 13.2 (version 13.2.0.1511)
• Kaspersky Security Center 13.1 (version 13.1.0.8324)
• Kaspersky Security Center 13 (version 13.0.0.11247)
• Kaspersky Security Center 12 (version 12.0.0.7734)
• Kaspersky Security Center 11 (version 11.0.0.1131)

When starting the Management console or when switching between the groups of managed computers, the "MMC cannot initialize the snap-in" error may occur:

Solution

This issue is related to how the Management console works. The solution described in this article fixes the issue temporarily but it can appear again in the future.

To fix the issue, try the following: 

1. Close Kaspersky Security Center.
2. Delete the Kaspersky Security Center file with no extension from the folder:
   <system_disk>:\Users\<user_account>\AppData\Roaming\Microsoft\MMC\  

If the file is not present in the folder, use the standard search to find it.

Information about managed computers, groups, tasks and policies will be saved. 

What to do if the issue persists

If the issue persists, contact the operating system manufacturer.