Enabling and disabling tracing, downloading the trace file

April 17, 2023

ID 13238

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To enable tracing on a remote device:

  1. Run the remote diagnostics utility and connect to the necessary device.
  2. In the objects tree of the device, select the application for which you want to enable tracing.

    Tracing can be enabled and disabled for applications with self-defense only if the device is connected using Administration Server tools.

    If you want to enable tracing for Network Agent, you can also do it while creating the Install required updates and fix vulnerabilities task. In this case, Network Agent will write the tracing information even if tracing is disabled for Network Agent in the remote diagnostics utility.

  3. To enable tracing:
    1. In the left part of the remote diagnostics utility window, click Enable tracing.
    2. In the Select tracing level window that opens, we recommend that you keep the default values of the settings. When required, a Technical Support specialist will guide you through the configuration process. The following settings are available:
      • Tracing level
      • Rotation-based tracing (available for Kaspersky Endpoint Security only)
    3. Click OK.
  4. For Kaspersky Endpoint Security, a Technical Support specialist may ask you to enable Xperf tracing for information about the system performance.

    To enable Xperf tracing:

    1. In the left part of the remote diagnostics utility window, click Enable Xperf tracing.
    2. In the Select tracing level window that opens, depending on the request from the Technical Support specialist, select one of the following tracing levels:
      • Light level
      • Deep level
    3. Select one of the following tracing types:
      • Basic type
      • On-restart type
    4. You may also be asked to enable the Rotation-based tracing option to prevent excessive increase in the size of the trace file. Then specify the maximum size of the trace file. When the file reaches the maximum size, the oldest tracing information is overwritten with new information.
    5. Click OK.

    In some cases, the security application and its task must be restarted in order to enable tracing.

The remote diagnostics utility enables tracing for the selected application.

To download a trace file of an application:

  1. Run the remote diagnostics utility and connect to the necessary device, as described in "Connecting the remote diagnostics utility to a client device".
  2. In the node of the application, in the Trace files folder, select the required file.
  3. In the left part of the remote diagnostics utility window, click Download entire file.

    For large files the most recent trace parts can be downloaded.

    You can delete the highlighted trace file. The file can be deleted after tracing is disabled.

The selected file is downloaded to the location specified in the lower part of the window.

To disable tracing on a remote device:

  1. Run the remote diagnostics utility and connect to the necessary device, as described in "Connecting the remote diagnostics utility to a client device".
  2. In the device object tree, select the application for which you want to disable tracing.

    Tracing can be enabled and disabled for applications with self-defense only if the device is connected using Administration Server tools.

  3. In the left part of the remote diagnostics utility window, click Disable tracing.

The remote diagnostics utility disables tracing for the selected application.

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