Remote diagnostics of client devices

April 17, 2023

ID 197041

You can use remote diagnostics for remote execution of the following operations on client devices:

  • Enabling and disabling tracing, changing the tracing level, and downloading the trace file
  • Downloading system information and application settings
  • Downloading event logs
  • Generating a dump file for an application
  • Starting diagnostics and downloading diagnostics reports
  • Starting, stopping, and restarting applications

You can use event logs and diagnostics reports downloaded from a client device to troubleshoot problems on your own. Also, if you contact Kaspersky Technical Support, a Technical Support specialist might ask you to download trace files, dump files, event logs, and diagnostics reports from a client device for further analysis at Kaspersky.

The remote diagnostics is performed using Administration Server.

In this section

Opening the remote diagnostics window

Enabling and disabling tracing for applications

Downloading trace files of an application

Deleting trace files

Downloading application settings

Downloading event logs

Starting, stopping, restarting the application

Running the remote diagnostics of an application and downloading the results

Running an application on a client device

Downloading and deleting files from Quarantine and Backup

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