How to collect trace files for Kaspersky Security Center

Latest update: February 8, 2024 ID: 15025
 
 
 
 
Show applications and versions that this article concerns
  • Kaspersky Security Center 14.2 (version 14.2.0.26967)
  • Kaspersky Security Center 14 (version 14.0.0.10902)
  • Kaspersky Security Center 13.2 (version 13.2.0.1511)
  • Kaspersky Security Center 13.1 (version 13.1.0.8324)
  • Kaspersky Security Center 13 (version 13.0.0.11247)
 
 
 
 

When creating a request to Kaspersky Technical Support, you may be asked to collect and attach trace files. They contain all steps of application command execution, which helps detect the step on which an error occurs.

Before collecting trace files, make sure that your user account has administrator permissions.

You can collect trace files in one of the following ways:

  • Using the .reg files
  • Using the klactgui.exe tool

    The tool allows you to collect trace files via the GUI, except for the Administration Console traces.

If tracing is enabled for a long period of time, the Administration Server trace files can take up to an additional 10 GB of disk space on the server.
 
 
 
 

How to collect trace files using .reg files

 
 
 
 

How to modify tracing settings in .reg files

 
 
 
 
 
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