Downloading application settings

To download application settings from a client device:

1. Open the remote diagnostics window of a client device.
2. In the remote diagnostics window that opens, click Remote diagnostics.
3. In the Statuses and logs window that opens, make sure that the Operating system logs is selected in the right pane.
   • In the System Info section, click the Download file button to download the system information about the client device.
   • In the Application settings section, click the Download file button to download information about the settings of the applications installed on the device.

The information is downloaded to the location that you specify as a file.