Incorrect copying of a hard drive image
Nov 27, 2023
If a hard drive image with Network Agent installed has been copied without following the rules of deployment, some devices may be displayed together in Administration Console under a single icon with a name that changes constantly.
You can resolve this issue using one of the following methods:
- Removing Network Agent
This method is the most reliable. You must remove Network Agent on devices that have been incorrectly copied from the image, using third-party tools, and then install it again. Network Agent cannot be removed through Kaspersky Security Center tools, because Administration Server cannot distinguish between faulty devices (they all share the same icon in Administration Console).
- Running the klmover utility with the "-dupfix" key
Use third-party tools to run the klmover utility, located in the Network Agent installation folder, with the "-dupfix" key (klmover -dupfix) once on faulty devices (those incorrectly copied from the image). You cannot run the utility with Kaspersky Security Center tools, because Administration Server cannot distinguish between faulty devices (they all share the same icon in Administration Console).
Then delete the icon on which the faulty devices had been displayed before you run the utility.
- Toughening up the rule for detection of incorrectly copied devices.
This method is only applicable if Administration Server and Network Agents version 10 Service Pack 1 or later are installed.
The rule for detection of incorrectly copied Network Agents must be toughened so that changing the NetBIOS name of a device results in an automatic "fix" of those Network Agents (with the assumption that all of the copied devices have unique NetBIOS names).
On the device with Administration Server, you must import the reg file shown below to the Registry and then restart the Administration Server service.
- If a 32-bit operating system is installed on the device with Administration Server:
- If a 64-bit operating system is installed on the device with Administration Server: