About remotely diagnosing a device using Kaspersky Security Center

In Kaspersky Security Center, you can perform remote diagnostics of client devices. The remote diagnostics procedure allows you to perform the following operations remotely:

• Enable or disable tracing on the device.
• Change the trace level.
• Download trace files.
• Download the log of remote installation of solution components.
• Download system event logs (syslog).
• Start, stop, and restart solution components on the device.

Remote diagnostics using the Web Console

If you are managing Kaspersky Security using the Web Console, you can remotely diagnose a client device in the remote diagnostics window.

To open the remote device diagnostics window:

1. In the main window of the Web Console, select Assets (Devices) → Managed devices.

   The list of managed devices opens.

2. Select the device that you to remotely diagnose and click the name of the device.

   This opens the device properties window.

3. On the Advanced tab, select the Remote diagnostics section.

For more information about remote diagnostics, please refer to the Kaspersky Security Center Help.

Remote diagnostics using the Administration Console

If you are managing the Kaspersky Security solution using the Administration Console, remote diagnostics is performed using a special Kaspersky Security Center remote diagnostics tool that is automatically installed on the device together with the Administration Console.

To open the main window of the device remote diagnostics tool:

1. In the Administration Console tree, in the Managed devices folder, select the administration group that includes the relevant device.
2. In the workspace, select the Devices tab.
3. In the list of managed devices, select the device to which you want to connect the remote diagnostics tool, and select External tools → Remote diagnostics in the context menu of the device.

This opens the main window of the Kaspersky Security Center remote diagnostics tool.

For more information about the remote diagnostics tool, please refer to the Kaspersky Security Center Help.