About Light Agent for Windows Installation Wizard trace files
January 10, 2024
ID 82777
Information about the progress and results of installation or removal of Light Agent for Windows is written to trace files located in the %Temp% folder on the virtual machine.
If you installed Light Agent, the following files are created in the %Temp% folder:
- kl-install-<date and time>.log, where <date and time> refers to the date and time of installation completion.
- kl-setup-<date and time>.log, where <date and time> refers to the date and time of installation completion.
- ucaevents.log.
If you removed Light Agent, an MSI*.log file is created in the %Temp% folder (for example, MSI1f3f.log).
Trace files contain the following information:
- Diagnostic information about the process of installing and removing Light Agent for Windows.
- Path to the Light Agent installation folder.
- Information about errors that occur during the process of installing and removing Light Agent.
Trace files may contain personal data, including the last name, first name and middle name, only if such data is included in the path to files on protected virtual machines.
If installation or removal of Light Agent for Windows ends with an error, you can use these files when contacting Technical Support.
Trace files of Light Agent for Windows Installation Wizard are stored in a readable format. It is recommended that you ensure that information is protected against unauthorized access before it is sent to Kaspersky.
Trace files of Light Agent for Windows Installation Wizard are not automatically sent to Kaspersky.
