Kaspersky Security 11.x for Windows Server

Steps for troubleshooting Kaspersky Security 11 for Windows Server

Latest update: January 10, 2023 ID: 15744

The article concerns:

  • Kaspersky Security 11.0.1 for Windows Server (version
  • Kaspersky Security 11.0.0 for Windows Server (version

If you experience any issues while using Kaspersky Security for Windows Server, you can run diagnostics and try to fix the issue yourself before contacting Kaspersky technical support. For diagnostic steps, see the flowchart or the article below.

Flowchart for diagnostics of Kaspersky Security for Windows Server


Step 1. Disable application components one by one


Step 2. Stop Kaspersky Security Service


Step 3. Reinstall the application without the Exploit Prevention component


Step 4. Reinstall the application without Exploit Prevention and Script Monitoring


Step 5. Complete the troubleshooting

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