Incorrectly entered data
Oct 23, 2023
Prior to initiating a remote desktop connection, Kaspersky Thin Client verifies that the following user-entered data is correct:
- IP address or server name
- user name
If the format of the entered data differs from the data format expected by the system, an invalid data error is displayed in the lower part of the remote desktop connection window.
There may be multiple errors, in which case you need to move your cursor over the message in the lower part of the remote desktop connection window to view the entire errors list in a tooltip window.
To connect to the remote desktop:
- Enter the correct IP address or server name, user name, and password.
- If you are sure that you correctly entered the user name and password but an error is still displayed when you try to connect, make sure that you enter the correct name or IP address of the server to which you want to connect.