Disconnecting from a remote desktop
Oct 23, 2023
If you encounter an error that causes Kaspersky Thin Client to disconnect from a remote desktop, the remote desktop screen closes and shows a message with the malfunction reason.
To resume operation on the remote desktop:
- Close the error message.
- Try to connect to the remote desktop.
- If the connection fails, restart the thin client and try to connect to the remote desktop again.
- If a connection still cannot be established, please contact your enterprise administrator to fix any physical issues that could be causing Kaspersky Thin Client to disconnect from the remote desktop.
- If the physical connection is good but you still cannot connect to the remote desktop, please contact Technical Support.