Kaspersky Total Security 19

“Service provider server is not available” error

Latest update: February 27, 2023 ID: 14768

When activating a Kaspersky application, a message may appear with the text “Service provider server is not available”.


There is an issue accessing your provider’s activation server.


  • If you use a proxy server to connect to the Internet, check its settings.  
  • Try activating the application again after a short while. For example, in an hour. 

What to do if the issue persists

If the issue persists, submit a request to Kaspersky Customer Service by choosing the topic and filling out the form.

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