Kaspersky Managed Detection and Response

Managing incidents

February 12, 2024

ID 206008

An incident is an activity evaluated as critical by the detection technology and which requires immediate reaction from the online service. This section provides information about managing existing incidents and adding new incidents.

With the release of MDR Plug-in version 2.3.1, the incidents management functions have been removed from the MDR section in Kaspersky Security Center. You can manage incidents in MDR Web Console.

If you use MDR Plug-in version 2.3.0 or earlier, we recommend managing incidents in MDR Web Console, since the incident management functions in Kaspersky Security Center with MDR Plug-in are no longer being developed.

To manage the incidents in MDR Web Console, you should create a Kaspersky Account and ask your MDR administrator (the user of MDR Web Console with MDR Administrator role) to invite you in MDR Web Console by using the email address you use for your Kaspersky Account.

Then, you receive the invitation email containing the link to MDR Web Console.

In this section

Viewing and searching incidents in MDR Web Console

Filtering incidents in MDR Web Console

Viewing detailed information about incidents in MDR Web Console

Adding new incidents in MDR Web Console

Response types

Processing responses to incidents in MDR Web Console

Auto-accepting responses in MDR Web Console

Closing incidents in MDR Web Console

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