What to do if you did not receive the activation code after buying a Kaspersky application

This article concerns:

• Kaspersky Standard, Plus, Premium
• Kaspersky Internet Security
• Kaspersky Internet Security for Mac
• Kaspersky Anti-Virus
• Kaspersky Total Security

You don't need an activation code for Kaspersky Basic, Standard, Plus, Premium. For details, see the article.

Normally, the e-mail message with the activation code for Kaspersky Internet Security, Kaspersky Internet Security for Mac, Kaspersky Anti-Virus and Kaspersky Total Security is delivered within an hour. If you did not receive the message, check your Spam or Junk email folders in case it was moved automatically there by mistake.

If you still cannot locate the message with an activation code or if you have entered a wrong e-mail address, contact Kaspersky Customer Service or our retail partners.

What information to provide

Before contacting the seller, please make sure you have the following information at hand:

• The date of the purchase
• Your full name
• The e-mail address that you have used for the purchase
• Order number from the confirmation e-mail

Useful references

How to find the activation code for your Kaspersky application on My Kaspersky
About activation codes for Kaspersky applications