Error "Active infection: Failed to install Kaspersky application. Your computer might be infected."
Latest update: August 02, 2023
ID: 11102
Show applications and versions that this article concerns
This article concerns Kaspersky applications version 20.0.14.1085 and earlier:
- Kaspersky Security Cloud
- Kaspersky Internet Security
- Kaspersky Anti-Virus
- Kaspersky Total Security
- Kaspersky Small Office Security
- Kaspersky Free
Issue
- Installation wizard returns the error "Active infection: Failed to install Kaspersky application. Your computer might be infected.".
- Installation wizard won't start. Nothing happens when you double-click the installer.
- Installation wizard starts but fails after several steps.
- Setup wizard won't start after the application is installed.
Сause
Malware prevents installation of a Kaspersky application.
Solution
- Check your computer with Kaspersky Virus Removal Tool. For instructions, see this article.
- If using Kaspersky Virus Removal Tool didn't help, try checking your computer with Kaspersky Rescue Disk. For instructions, see this article.
What to do if the issue persists
If the above solution didn't help, contact Kaspersky Customer Service by choosing the topic of your request.
Customer Service for Kaspersky Free is not provided. You can ask a question about your issue on our Forum or look it up in the existing topics.
If you want full Customer Service, buy and install a supported Kaspersky application for home.