Сontact Kaspersky Technical Support. Specify your order details when creating a request. If your order cannot be cancelled, you will receive an email with the date when your purchase was sent to you.
If you have paid for your order by wire transfer and have not finished the payment, your order will be automatically cancelled after 30 days.
If your order is in the process of delivery, you can cancel your order only on the same day the order was placed.
An order that has already been delivered cannot be cancelled.