Create a trace file

Tracing is an effective way of recording detailed information about application activity. Technical Support specialists use trace files to troubleshoot issues.

Create a trace file

Important: We recommend that you enable tracing only if asked to do so by a Kaspersky Technical Support specialist.

Trace files may require a lot of disk space. When you no longer need trace files, disable tracing.

Disable tracing

Trace files are stored locally on your computer in the following folders:~/Library/Logs/Kaspersky Lab/ and /Library/Logs/Kaspersky Lab/.

Kaspersky Internet Security saves the following information in a trace file:

• Information about the device and operating system (unique device ID, device type, MAC addresses of network devices, operating system type, operating system version).
• Information about the operation of the application and its modules.
• Information about the subscription (subscription type, region).
• Information about the language locale, application ID, application customization, application version, unique application installation ID, unique computer ID.
• Information about the anti-virus protection status of the computer, as well as all processed and detected objects (the name of the detected object, date and time of detection, the web address from which it was downloaded, the names and sizes of infected files and paths to them, the IP address of the attacking computer and the number of the computer port targeted by the network attack, list of malware activity, and unwanted web addresses), and the relevant actions and decisions taken by the application and the user.
• Information about applications downloaded by the user (web address, attributes, file size, and information about the process that downloaded the file).
• Information about the launched applications and application modules (size, attributes, creation date, PE header details, region, name, location, and packers).
• Information about interface errors and usage of the interface of the installed Kaspersky application.
• Information about network connections: the IP address of the remote computer and the user's computer, the numbers of ports used to establish the connection, and the network protocol of the connection.
• Information about network packets received and sent by the computer over IT and telecom networks.
• Information about email and instant messages sent and received.
• Information about web addresses visited: the time when the connection was established using an open protocol, data on the website login and password, and the content of cookies.
• Public certificate of the server.

Trace files contain only the information necessary to fix defects in the application. Kaspersky uses trace files to investigate incidents associated with errors in the operation of Kaspersky Internet Security.

By default, the creation of trace files is disabled. You can enable generation of trace files in the application preferences.

Trace files can only be manually sent to Kaspersky. Kaspersky Internet Security does not send trace files to Kaspersky automatically.

You can choose how trace files are sent to Kaspersky.

Before sending trace files to Kaspersky, please review the data they contain.

Important: Trace files may contain personal or sensitive information. By sending trace files to Kaspersky, you agree to provide to Kaspersky all data contained in the trace files you send and you consent to the method used to send them.