How to check the connection to Kaspersky Security Network

Your connection to Kaspersky Security Network may be lost for the following reasons:

• You do not participate in Kaspersky Security Network.
• Your computer is not connected to the Internet.
• Current key status does not allow connecting to Kaspersky Security Network. For example, a connection to KSN may be unavailable due to the following reasons:
  • Application is not activated.
  • License or subscription has expired.
  • License key issues have been identified (for example, the key has been added to denylist).

  The current status of the key is displayed in the Licensing window.

To test the connection to Kaspersky Security Network:

1. Open the main application window.
2. In the More Tools drop-down list, select Cloud Protection.

The Cloud Protection window shows the status of your connection to Kaspersky Security Network.

In some cases, Kaspersky may temporarily restrict requests to Kaspersky Security Network concerning the reputation of files. When temporary restrictions are imposed on requests for information from Kaspersky Security Network, the corresponding notification is displayed.