Sending data files

To upload data files to the Kaspersky Support server:

1. Open the main application window.
2. In the main application window, click the button.
3. Select Customer Service → Support Tools → Open from the drop-down menu.
4. Click the Send report to Customer Service link to open the Select data to include in report window.
5. Select the check boxes next to the data that you want to send to Customer Service.
6. Enter the number assigned to your request by Customer Service.
7. Click the Send report button.

The selected data files are packed and sent to the Kaspersky Support server.

To save data files to disk:

1. Open the main application window.
2. In the main application window, click the button.
3. Select Customer Service → Support Tools → Open from the drop-down menu.
4. Click the Send report to Customer Service link to open the Select data to include in report window.
5. Select the types of data to save to disk:
   • Operating system information. Select this check box to save information about the operating system of your computer to disk.
   • Data received for analysis. Select this check box to save application trace files to disk. Click the <number of files>, <data volume> link to open the Data received for analysis window. Select check boxes opposite the trace files that you want to save.
6. Click the Save report button to open the window for saving an archive with data files.
7. Specify the archive name and confirm saving.