1. Make sure that you have the latest version of a Kaspersky application installed.
2. Press +R on the keyboard.
3. Type inetcpl.cpl and click OK.

4. Select the Connections tab and click LAN settings.

5. In the Local Area Network (LAN) Settings window, clear the Automatically detect settings and Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections) check boxes.
6. Click ОК.

7. Go to the Advanced tab and click Restore advanced settings → Apply.

8. Click ОК.
9. Restart your PC.

Try connecting to your My Kaspersky account once again.

1. Press +R on the keyboard.
2. Type ncpa.cpl and click ОК.

3. In the Network Connections window, right-click the required network connection and select Properties.

4. In the Networking tab, select Internet Protocol Version 4 (TCP/IPv4) and click Properties.

5. In the Internet Protocol Version 4 (TCP/IPv4) Properties window, select Use the following DNS server addresses and type the following values:
   • In the Preferred DNS server field, type 8.8.8.8
   • In the Alternate DNS server field, type 8.8.4.4
6. Click ОК.

7. In the Ethernet Properties window, click OK.

Try connecting to your My Kaspersky account once again.

If the issue persists, contact Kaspersky Customer Service.