How to turn off subscription auto-renewal

When auto-renewal is turned on, a subscription automatically renews before it expires to ensure uninterrupted protection for all your devices. You will be charged a renewal fee — we will remind you about the upcoming payment beforehand via email. You select whether to use auto-renewal or to pay manually when you initially purchase your subscription.

You can manage subscription auto-renewal only for active subscriptions.

You can purchase a subscription using your My Kaspersky account or using one of these service providers – Nexway, Digital River, 2Checkout or Allsoft. The way to turn off subscription auto-renewal depends on the site where you purchased your subscription. If it was your My Kaspersky account, you can turn off auto-renewal any time in the Subscriptions section as described below.

If you purchased a subscription through your internet service provider, you can manage your subscription in your account settings on your service provider's website or by contacting the support service of your service provider.

How to identify your service provider

Nexway

If your service provider is Nexway, the way to turn off subscription auto-renewal depends on Kaspersky application for which you want to disable auto-renewal. For Kaspersky Basic, Standard, Plus, Premium, or Kaspersky Security Cloud, you can use your My Kaspersky account and turn off auto-renewal in the Subscriptions section as described below. For other applications, you should use your Nexway account, see this instruction for details.

Digital River

If your service provider is Digital River, you can turn off subscription auto-renewal from your account at service provider website, see this instruction for details.

2Checkout

If your service provider is 2Checkout, you can use this instruction to turn off auto-renewal.

Allsoft

If your service provider is Allsoft, contact the Allsoft support to turn off auto-renewal.

My Kaspersky account

To turn off auto-renewal using your My Kaspersky account:

1. Go to Subscriptions section and select the subscription of interest.
2. Click Manage subscription to open subscription menu.
3. In the subscription menu click Cancel subscription.

   A confirmation form will be opened, with a list of subscription benefits to remind you.

4. If you are sure to cancel subscription, click Cancel subscription to confirm operation. Or click Continue subscription, if you decided to keep auto-renewal turned on.

   A confirmation form will be opened, informing you that auto-renewal is turned off.

5. Click Go to subscription to return to the Subscriptions section.

Your subscription auto-renewal is turned off now. The subscription will be deactivated, when the subscription term is over, if you don't pay subscription fee.

How to turn off auto-renewal for mobile devices

If you purchased your subscription for Kaspersky mobile app using your My Kaspersky account, you can turn off auto-renewal in the Subscriptions section as described above. If you purchased the Kaspersky mobile app on the App Store or a mobile app store on Android, you can turn off subscription auto-renewal using the following instructions.

Kaspersky apps for Android may be unavailable in Google Play. For more information, see Regional restrictions.

How to turn off subscription auto-renewal on Android devices

How to turn off subscription auto-renewal on iOS devices

How to turn of subscription auto-renewal on Huawei devices without access to Google Play

What to do if you couldn't cancel auto-renewal of your subscription

1. Contact us or our partners:
   • In case you purchased activation code via Kaspersky website or using your My Kaspersky account contact Customer Service.
   • If you made your purchase via a service provider, you will need to contact them directly.
2. Provide the following information to Customer Service specialist (please make sure you have it at hand):
   • The description of the issue
   • The date of the purchase
   • Your full name
   • The e-mail address that you have used for the purchase
   • Order number from the confirmation e-mail