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Standardní zásady podpory společnosti Kaspersky Lab (aktualizováno 1. února 2019)

 
 
 
 

1. Úvod

 
 
 
 

2. Definice

 
 
 
 

3. Nabídka standardní podpory

 
 
 
 

4. Rozšířená technická podpora

 
 
 
 

5. Pracovní doba podpory a jazyky

 
 
 
 

6. Správa incidentů

 
 
 
 

7. Kanály podpory

 
 
 
 

8. Fórum Kaspersky Lab

 
 
 
 

9. Životnost podpory aplikace

 
 
 
 

10. Povinnosti společnosti Kaspersky Lab

 
 
 
 

11. Povinnosti zákazníka

 

 
 

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