Support Rules

 

 

Support Service: Terms and Conditions

 
 
 
 

Introduction

 
 
 
 

Definitions

 
 
 
 

Standard Support Offering Description

 
 
 
 

Limitations to the Standard Support Offering

 
 
 
 

Support hours and languages

 
 
 
 

Incident Management

 
 
 
 

Online self-service portal

 
 
 
 

Application Support Lifecycle

 
 
 
 

Kaspersky Lab Responsibilities

 
 
 
 

Customer Responsibilities

 

 
 

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