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Стандартни правила за поддръжка на Kaspersky Lab (актуализирано на 1 февруари 2019 г.)


1. Въведение


2. Дефиниции


3. Стандартно предложение за поддръжка


4. Разширена техническа поддръжка


5. Часове и езици на поддръжка


6. Управление на инцидентите


7. Канали за поддръжка


8. Форум на Kaspersky Lab


9. Жизнен цикъл на поддръжката на приложението


10. Отговорности на Kaspersky Lab


11. Отговорности на Клиента



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