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Política de soporte estándar de Kaspersky Lab (actualizado el 3 de agosto del 2018)

 
 
 
 

1. Introducción

 
 
 
 

2. Definiciones

 
 
 
 

3. Oferta de soporte técnico estándar

 
 
 
 

4. Soporte Técnico Ampliado

 
 
 
 

5. Horario e idiomas del soporte técnico

 
 
 
 

6. Gestión de incidentes

 
 
 
 

7. Canales de soporte técnico

 
 
 
 

8. Foro de Kaspersky Lab

 
 
 
 

9. Ciclo de vida del soporte técnico de la aplicación

 
 
 
 

10. Responsabilidades de Kaspersky Lab

 
 
 
 

11. Responsabilidades del cliente

 

 
 

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