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Política de soporte estándar de Kaspersky Lab (actualizado el 3 de agosto del 2018)


1. Introducción


2. Definiciones


3. Oferta de soporte técnico estándar


4. Soporte Técnico Ampliado


5. Horario e idiomas del soporte técnico


6. Gestión de incidentes


7. Canales de soporte técnico


8. Foro de Kaspersky Lab


9. Ciclo de vida del soporte técnico de la aplicación


10. Responsabilidades de Kaspersky Lab


11. Responsabilidades del cliente



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