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Politique de support standard de Kaspersky Lab (mise à jour le 3 août 2018)

 
 
 
 

1. Introduction

 
 
 
 

2. Définitions

 
 
 
 

3. Assistance standard

 
 
 
 

4. Services d'assistance haut de gamme

 
 
 
 

5. Horaires et langues du support

 
 
 
 

6. Gestion des Incidents

 
 
 
 

7. Canaux d'assistance

 
 
 
 

8. Le Forum Kaspersky Lab

 
 
 
 

9. Cycle de vie de l'assistance pour applications

 
 
 
 

10. Responsabilités de Kaspersky Lab

 
 
 
 

11. Responsabilité des clients

 

 
 

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