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Politique de support standard de Kaspersky Lab (mise à jour le 1 février 2019)


1. Introduction


2. Définitions


3. Assistance standard


4. Services d'assistance haut de gamme


5. Horaires et langues du support


6. Gestion des Incidents


7. Canaux d'assistance


8. Le Forum Kaspersky Lab


9. Cycle de vie de l'assistance pour applications


10. Responsabilités de Kaspersky Lab


11. Responsabilité des clients



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