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„Kaspersky Lab“ standartinio palaikymo strategija (tnaujinta 2018 m. rugpjūčio 3 d.)

 
 
 
 

1. Įvadas

 
 
 
 

2. Apibrėžimai

 
 
 
 

3. Standartinio palaikymo paketas

 
 
 
 

4. Išplėstinis techninis palaikymas

 
 
 
 

5. Palaikymo darbo laikas ir kalbos

 
 
 
 

6. Incidentų sprendimas

 
 
 
 

7. Palaikymo kanalai

 
 
 
 

8. „Kaspersky Lab“ forumas

 
 
 
 

9. Programos palaikymo trukmė

 
 
 
 

10. „Kaspersky Lab“ atsakomybė

 
 
 
 

11. Kliento atsakomybė

 

 
 

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