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Kaspersky Labs retningslinjer for standard brukerstøtte (oppdatert 3. august 2018)

 
 
 
 

1. Innledning

 
 
 
 

2. Definisjoner

 
 
 
 

3. Standard brukerstøtte

 
 
 
 

4. Utvidet teknisk støtte

 
 
 
 

5. Brukerstøttens åpningstider og språk

 
 
 
 

6. Håndtering av supportsaker

 
 
 
 

7. Støttekanaler

 
 
 
 

8. Kaspersky Lab Forum

 
 
 
 

9. Livssyklus for programstøtte

 
 
 
 

10. Kaspersky Labs ansvar

 
 
 
 

11. Kundens forpliktelser

 

 
 

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