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Kaspersky Labs retningslinjer for standard brukerstøtte (oppdatert 3. august 2018)


1. Innledning


2. Definisjoner


3. Standard brukerstøtte


4. Utvidet teknisk støtte


5. Brukerstøttens åpningstider og språk


6. Håndtering av supportsaker


7. Støttekanaler


8. Kaspersky Lab Forum


9. Livssyklus for programstøtte


10. Kaspersky Labs ansvar


11. Kundens forpliktelser



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