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Politica de asistenţă standard Kaspersky Lab (actualizat la 1 februarie 2019)


1. Introducere


2. Definiţii


3. Oferta de asistenţă standard


4. Asistenţa tehnică extinsă


5. Programul de lucru şi limbile pentru asistenţă


6. Managementul incidentelor


7. Canale de asistenţă


8. Forumul Kaspersky Lab


9. Ciclul de viaţă al asistenţei pentru aplicaţie


10. Obligaţiile Kaspersky Lab


11. Obligaţiile clientului



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