How to attach a large file to the request
October 11, 2024
ID 104224
You can attach a large file to Customer Service request. You can attach the file when creating a new request or attach the file to an open request. To do this, you need to download and install on your device an application that supports uploading files via WebDAV. You can find the examples of free applications that support uploading files via WebDAV in the table below.
Examples of free applications that support WebDAV
Windows | macOS | Linux | Android | iOS |
|---|---|---|---|---|
Cyberduck v.4.9.3 | Finder | Dolphin 16.04.1 | WebDAV Navigator Lite 2.1.5 | Webdav Navigator 4.0.5 |
Far Manager v.3.0 with NetBox plugin | Commander One v.1.5.2 | Nautilus 3.10.1 | Total Commander v.2.72 with WebDAV plugin | WebDrive 3.2.3 |
We have only tested the applications' compatibility with My Kaspersky and they were free to use at that moment. The applications' interface may be unavailable in your preferred language. Please also check the applications' GDPR compliance and privacy policies before using them. Kaspersky is in no way sponsored, endorsed by, or otherwise affiliated with any of the owners of these applications. This list is for informational purposes only and shall not be interpreted or construed in any way to create any warranties of any kind, either expressed or implied.
You can use any application that supports uploading files via WebDAV.
To attach a large file to the technical support request:
- Go to the Support section.
- In the Customer Service window, scroll down and click Contact Customer Service link.
- Select the request to which you want to attach a large file or start creating a new request by clicking the Create request button.
- Click Upload large files via WebDAV, and then click Copy the link.
The link to the Customer Service web folder will be copied to clipboard.
- Open the application that supports WebDAV file uploads.
- Create a new WebDAV connection using the link to a web folder as the server address.
- Establish a connection (for example, click Connect).
The application connects to the Customer Service web folder.
- Upload a file to the web folder (for example, click Upload and select a file from your device).
The file will be uploaded to the Customer Service web folder.
- Go back to the request window, fill in all the required fields, and submit your request by clicking the Send request button.
The uploaded file is attached to the request.
You can upload a maximum of 1,200 MB via WebDAV.