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Richtlinie zum Standard-Support von Kaspersky Lab (aktualisiert am 1. Februar 2019)


1. Einleitung


2. Definitionen


3. Standard-Support-Angebot


4. Erweiterter Support


5. Support-Stunden und -Sprachen


6. Verwaltung von Vorfällen


7. Support-Kanäle


8. Kaspersky Lab Forum


9. Lebenszyklus des Supports der Anwendung


10. Verantwortung von Kaspersky Lab


11. Verantwortung des Benutzers



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