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Política de soporte estándar de Kaspersky Lab (actualizado: 1 de febrero de 2019)


1. Introducción


2. Definiciones


3. Alcance de la oferta de soporte técnico estándar


4. Soporte Técnico Extendido


5. Horario e idiomas del soporte técnico


6. Gestión de incidentes


7. Canales de soporte técnico


8. Foro de Kaspersky Lab


9. Ciclo de vida del soporte técnico de la aplicación


10. Responsabilidades de Kaspersky Lab


11. Responsabilidades del cliente



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