Files required for troubleshooting remote installation issues

 

Kaspersky Security Center 10

 
 
 

Files required for troubleshooting remote installation issues

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2018 Dec 28 ID: 10571
 
 
 
 

Troubleshooting of issues with remote installation/removal of Kaspersky Endpoint Security 10 or other software via Kaspersky Security Center 10 by Kaspersky Lab specialists depends on availability of certain additional technical data.

It is necessary to enable the tracing before running the task. If there is no problem with reproducing the issue, it is even better to enable the tracing before creating the task.

Required files:

  1. Remote installation log from the host experiencing issues, exported in a txt file.

This can be accomplished by opening Task for specific computers, selecting the task, and clicking View results.

Next, a window will open, in which you will see the results of the installation task on client computers.

Then select the needed computer and select the Export item from the context menu. Follow the Wizard's instructions to export data to a text file.

  1. Administration server trace file. The file named $klserver-1093.log;

  2. Remote installer trace file from the Administration server and from the Update agent (in case you have selected installation from a shared folder). The file named $klwinstman.log;

  3. Network agent trace file from the computer experiencing issues (in case you have selected installation via Network agent or if Network agent suddenly halts during installation). The file named $klnagent-1103.log;

  4. Network agent trace file from the Update agent of the issuing host. The file named $klnagent-1103.log;

  5. Temporary installation files. Files on the host experiencing issues with names starting in $klr*.* in the folder indicated as TEMP in the system variables (%WINDIR%\Temp, by default);

  6. Installation logs from the problem computer;

  7. Folder named KAV REMOTE Installation. It is created on the problem computer in the folder indicated as the value of the TEMP parameter in the system variables. By default, it is %WINDIR%\Temp.

 
 
 
 
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