How to collect traces in Kaspersky Password Manager for Windows

Latest update: November 16, 2023 ID: 14524
 
 
 
 

Kaspersky Customer Service engineers might request reports on the activity of the application components. These are called trace files.

To collect traces in Kaspersky Password Manager for Windows:

  1. Open Kaspersky Password Manager and enter the main password.
  2. In the main application window, click The settings icon in the lower-left corner of the window.Settings.

Navigating to the Kaspersky Password Manager settings.

  1. Go to the Advanced section and select the Log application events check box.

Enabling Kaspersky Password Manager event logging.

  1. Reproduce the error.
  2. Disable tracing. To do so, clear the Log application events check box.
  3. Enable the Show hidden folders function.
  4. Go to the C:\ProgramData\Kaspersky Lab\Kaspersky Password Manager\Logs folder.
    Trace files are saved to this folder by default.

Location of Kaspersky Password Manager trace files on the PC.

 
 
 
 
 
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