You can only update the application databases if you have a valid subscription and are connected to the Internet.
By default, a database update is started as soon as you have installed the application. After that, the databases will be updated at optimal intervals.
You can also run an update manually.
To run a database update, click on the application icon in the top right corner of the screen and select Update.
The update files will start to download.
The following files are downloaded and installed on your computer during an update:
If the error persists, submit a request to Kaspersky Lab technical support via My Kaspersky. Please include a detailed description of the issue.
For information on how to use My Kaspersky, see the Online Help page.
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
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