Kaspersky Internet Security 19
 
 

How to get an update report in Kaspersky Internet Security 19 and send it to Kaspersky

Latest update: January 16, 2023 ID: 14837
 
 
 
 

To determine the cause of any issues that may occur when updating the Kaspersky Internet Security databases, Kaspersky technical support engineers may request a detailed update report.

To create a detailed report about a database update and send it to Kaspersky:

  1. Enable the logging of non-critical events:
    1. In the main window of Kaspersky Internet Security, click The settings icon in the lower-left corner.

    2. Opening the Settings window of Kaspersky Internet Security 19

    3. To learn how to open the main application window, see this article.
    1. Go to AdditionalReports and Quarantine.

    2. Opening the Reports and Quarantine settings in Kaspersky Internet Security 19

    1. Select the Log non-critical events checkbox.

    2. Configuring the logging of non-critical events in Kaspersky Internet Security 19

  1. Run a database update in Kaspersky Internet Security. See this article for instructions.
  2. Wait until the update is complete or you get an error message.
  3. Save a report about the update to a file:
    1. In the main window of Kaspersky Internet Security, click More Tools.

    2. Opening the Tools window of Kaspersky Internet Security 19

    1. Open the main application window,

    2. Opening the Reports window in Kaspersky Internet Security 19

    1. Click Detailed reports.

    2. Opening the Detailed reports window in Kaspersky Internet Security 19

    1. Select Database Update from the drop-down list.

    2. Selecting database update reports in Kaspersky Internet Security 19

    1. Click on the update task during which the issue occurred and select Details.

    2. Opening a detailed update report in Kaspersky Internet Security 19

    1. Click Export.

    2. Saving a detailed report in Kaspersky Internet Security 19

    1. Select the folder in which to save the report. Enter a name for the report file and click Save.
    2. Clear the Log non-critical events checkbox.
  4. Create an archive with the report file and give it a unique name. See this article for instructions.
  5. Submit a request to Kaspersky Customer Service by choosing the topic of your request.

A detailed database update report has been created and sent to Kaspersky technical support. Wait for a response from a technical support specialist.

 
 
 
 
 
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