How to troubleshoot the activation of Kaspersky Endpoint Security for Windows components
Show applications and versions that this article concerns
- Kaspersky Endpoint Security 12.5 for Windows (version 12.5.0.539)
- Kaspersky Endpoint Security 12.4 for Windows (version 12.4.0.467)
- Kaspersky Endpoint Security 12.3 for Windows (version 12.3.0.493)
- Kaspersky Endpoint Security 12.2 for Windows (version 12.2.0.462)
- Kaspersky Endpoint Security 12.1 for Windows (version 12.1.0.506)
- Kaspersky Endpoint Security 12 for Windows (version 12.0.0.465)
- Kaspersky Endpoint Security 11.11 for Windows (version 11.11.0.452)
- Kaspersky Endpoint Security 11.10 for Windows (version 11.10.0.399)
- Kaspersky Endpoint Security 11.9 for Windows (version 11.9.0.351)
- Kaspersky Endpoint Security 11.8 for Windows (version 11.8.0.384)
- Kaspersky Endpoint Security 11.7 for Windows (version 11.7.0.669)
When activating Kaspersky Endpoint Security for Windows, errors may occur, including errors related to components and application tasks. For example, “The application does not support the task or a component matching the task is not installed”.
Component status “Not supported by license”, error “Component not supported by license”
After the successful activation of Kaspersky Endpoint Security for Windows, some components (e.g., File Integrity Monitor, Log Inspection, or workstation monitoring components) may acquire the “Not supported by license” status and display the “Component not supported by license” error.
Make sure that your workstation or server license includes these components.
Issues when activating the Detection and Response components
If you are having issues when activating the Detection and Response components, carefully read the license details and restrictions:
- For Kaspersky Managed Detection and Response
- For Kaspersky Endpoint Detection and Response Optimum or Kaspersky Optimum Security
- For Kaspersky Sandbox
- For Kaspersky Endpoint Detection and Response (KATA)
If the EDR license is missing, running the tasks below will result in the error "Malfunction: Functional failures”. The lists of tasks:
- IOC Scan (EDR)
- Move file to Quarantine (EDR)
- Get file (EDR)
- Delete file (EDR)
- Start process (EDR)
- Terminate process (EDR)
Similar tasks for Kaspersky Anti Targeted Attack Platform (EDR) are managed from the KATA web interface (EDR).
The Kaspersky Endpoint Security for Windows component is missing on the protected device
If the Kaspersky Endpoint Security for Windows component is missing on the protected device, check if the component is available for the installation on this type of operating system and install supported components by changing application components.
What to do if the issue persists
Follow the instructions below and check the result after each step:
- Restart the operating system on the device with the activation problem.
- Reissue the license key file and use the new key file for licensing.
- Reinstall Kaspersky Endpoint Security for Windows on the managed device.
- Install the latest cumulative patch.
- Install the latest version of Kaspersky Endpoint Security for Windows.
- Install the latest cumulative patch for the latest Kaspersky Endpoint Security for Windows version.
You can also find answers to other questions about licensing in the Answers to frequently asked questions.
If the issue persists, collect diagnostic data and submit a request to Kaspersky Technical Support via Kaspersky CompanyAccount. Also attach the Kaspersky Endpoint Security for Windows trace files and a report from the Administration Server about the use of the license keys.
