Solving Kaspersky Endpoint Security for Windows installation and removal issues

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Issue

When installing or removing Kaspersky solutions for business, the following errors may occur:

• Error 27200: Error unloading the program from RAM
• Error 27300: Error installing driver ***
• Error 27320: Error configuring service
• Error 1603: Setup process error
• Error 1723: Problem with the installer package
• Error: Uninstallation password or user name has not been specified or is incorrect
• Remote installation has been completed with an error on this device: Fatal error during installation
• Remote installation has been completed with an error on this device: To install the application, you must accept the terms of the License Agreement
• After installing an application, its components are in an error state and do not start.

Solution

To solve the issue, try completing the following steps:

1. Make sure that:
   • Password-protection is enabled for removal, and you enter the correct password. For more information, see Online Help.
   • Base Filtering Engine is present in the system on the device and running.
   • The application is being installed/uninstalled under an administrator account.
   • You have correctly followed the steps of the installation wizard. You have used mandatory parameters EULA=1 and PRIVACYPOLICY=1 to accept the terms of the End User License Agreement and Privacy Policy. For details, see Online Help and the article.
   • It is possible to remove the application locally without using Kaspersky Security Center.
   • You have checked group policies settings. Or move the device to a container (OU) without active policies and force applying the settings.
   • The algorithms used by the encryption libraries are identical.
   • You have checked the Kaspersky Endpoint Security installation package. If it contains the initial configuration file install.cfg, try to install the application without it.
2. Run the sfc /scannow tool for scanning system files. For instructions, see the Microsoft website. It will check the integrity of all Windows system files and try to recover the corrupted files and fix the errors, if detected. After the files are recovered and the errors are fixed, run the installation of Kaspersky Endpoint Security once again.
3. If a third-party data protection software is installed on the device (for example, CryptoPro CSP), update the software to the latest version.
4. Download the latest version of a Kaspersky application distribution package and retry installing/uninstalling the application.
5. Download and run the kavremover tool in safe mode. Restart the device and retry installing the application.
6. If Kaspersky Endpoint Security for Windows is damaged and you want to restore it, in the command line run the restore command according to the version of the program:

   • For 11.4.0:
     msiexec /i {AF1904E7-A94C-4F4C-B3B7-EC54D7429DA2} KLLOGIN=<login> KLPASSWD=<password> REINSTALL=ALL REINSTALLMODE=amus EULA=1 PRIVACYPOLICY=1 SKIPREBOOTPENDING=1 /lv*x path_to_log_file.txt /qn

   • For 11.3.0:
     

     msiexec /i {192DE1DE-0D74-4077-BC2E-A5547927A052} KLLOGIN=<login> KLPASSWD=<password> REINSTALL=ALL REINSTALLMODE=amus EULA=1 PRIVACYPOLICY=1 SKIPREBOOTPENDING=1 /lv*x path_to_log_file.txt /qn

   • For 11.2.0:
     

     msiexec /i {9A017278-F7F4-4DF9-A482-0B97B70DD7ED} KLLOGIN=<login> KLPASSWD=<password> REINSTALL=ALL REINSTALLMODE=amus EULA=1 PRIVACYPOLICY=1 SKIPREBOOTPENDING=1 /lv*x path_to_log_file.txt /qn

   • For 11.1.1:
     

     msiexec /i {D1AB12B0-B9B5-43A0-98E1-584D790524FE} KLLOGIN=<login> KLPASSWD=<password> REINSTALL=ALL REINSTALLMODE=amus EULA=1 PRIVACYPOLICY=1 SKIPREBOOTPENDING=1 /lv*x path_to_log_file.txt /qn

   • Fill in the fields KLLOGIN and KLPASSWD and specify the path to the log file.
7. If at the time of installation Kaspersky Endpoint Security for Windows is present on your computer or the program is being uninstalled, use the recommendations below and try again.
   The recommendations are temporary and only necessary when installing or removing the program.
   • Stop Kaspersky Endpoint Security for Windows using Kaspersky Security Center by clicking Stop in the left frame of the remote diagnostics utility. For instructions, see Online Help. You can also stop the program locally on an endpoint device by unloading Kaspersky Endpoint Security for Windows from RAM. To do this, right-click the application icon in the notification area and then click Exit. For instructions, see Online Help.
   • Disable Kaspersky Endpoint Security for Windows Self-Defense in the properties of the policy applied to the target device or locally using the application interface. For instructions, see Online Help.
   • Disable password protection. For instructions, see Online Help.

If the solution didn't help, submit a request with the detailed description of the issue to Kaspersky technical support via Kaspersky CompanyAccount. Before contacting Technical Support, please read this Knowledge Base section.

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