In some cases, it is necessary to get Exchange MDM Server connector trace files for troubleshooting.

Note: We recommend that you create a backup copy of the registry prior to making changes to it.

To create an Exchange MDM connector trace file:

1. Download and extract the Exchange_MDM_trace1.0.zip  archive for enabling or disabling trace file generation.
   
2. To enable trace file generation, run the following registry keys on a host with Exchange MDM Server installed:

• In 32-bit operating systems: exchange_mdmconn32_on.reg.
• In 64-bit operating systems: exchange_mdmconn64_on.reg.

3. Reproduce the issue.
   
4. Disable trace file generation by running a registry key:

• In 32-bit operating systems: exchange_mdmconn32_off.reg.
• In 64-bit operating systems: exchange_mdmconn64_off.reg.

5. The connector trace file named $klnagent-1103.log is generated in the Network Agent installation folder. Attach the trace file along with a detailed description of the issue to the Technical Support request.

Kaspersky Lab specialists may sometimes request trace files of iOS MDM Server and its connector to the Network Agent for troubleshooting.

Note: We recommend that you create a backup copy of the registry prior to making changes to it.

To create an iOS MDM trace file:

1. Download and extract the iOS_MDM_trace1.3.2.zip  archive for enabling or disabling trace file generation.
   
2. To enable trace file generation, run the following registry keys on a host with the iOS MDM Server installed:

• In 32-bit operating systems: iosmdmserver32_on.reg and iosmdmconn32_on.reg.
• In 64-bit operating systems: iosmdmserver64_on.reg and iosmdmconn64_on.reg.

3. Restart iOS MDM Mobile Devices server.

4. Reproduce the issue.
5. To disable trace file generation, run the following registry keys: 

• In 32-bit operating systems: iosmdmserver32_off.reg and iosmdmconn32_off.reg.
• In 64-bit operating systems: iosmdmserver64_off.reg and iosmdmconn64_off.reg.

6. Trace file for iOS MDM Server is created at %ProgramData%\KasperskyLab\IOSMDM\klsrvlog.txt, trace file for connector to Network Agent is created under the name $klnagent-1103.log in the Network Agent installation folder. Attach the trace file along with a detailed description of the issue to the Technical Support request.