Applications may work incorrectly after disabling the sound

This article concerns:

• Kaspersky Anti-Virus 
• Kaspersky Internet Security
• Kaspersky Total Security
• Kaspersky Security Cloud
• Kaspersky Small Office Security

Issue

On Windows 10 RS1 or later with a Kaspersky application installed, if you disable audio in an application, the following errors can occur:

• Skype does not respond for 10-30 seconds.
• Video from the webcam cannot be recorded.
• Recording audio with Voice Recorder is unavailable.

Solution

Restart the Windows Audio service or reboot the computer.

What to do if the error persists

If the issue persists, submit a request to Kaspersky Customer Service by choosing the topic and filling out the form.