Configuring crash diagnostics settings in Web Plug-in

If a problem occurs in the operation of Kaspersky Embedded Systems Security for Windows (for example, the application crashes), you can troubleshoot it. To do this, you can enable the creation of trace files and a dump file for the Kaspersky Embedded Systems Security for Windows process and send these files for analysis to Technical Support.

Kaspersky Embedded Systems Security for Windows does not send any trace or dump files automatically. Diagnostic data can only be sent by a user who has the required permissions.

Kaspersky Embedded Systems Security for Windows writes information to trace files and the dump file in unencrypted form. The folder where files are saved is selected by the user and managed by the operating system configuration and Kaspersky Embedded Systems Security for Windows settings. You can configure access permissions and allow only required users to access logs, trace files and dump files.

To configure crash diagnostics settings in Kaspersky Security Center:

1. In the Kaspersky Security Center Administration Console, open the Application settings window.
2. Open the Malfunction diagnosis section.
3. To log debug information to a file, in the Troubleshooting settings section, select the Enable tracing check box.
4. In the Trace files folder field, specify the absolute path to the local folder where Kaspersky Embedded Systems Security for Windows will save trace files.

   The folder must be created in advance and be writable by the SYSTEM account. You cannot specify a network folder, drive, or environment variables.

5. Configure the level of detail of debug information.
   

   This drop-down list lets you select the level of detail of debug information that Kaspersky Embedded Systems Security for Windows saves to the trace file. The setting is available if the Enable tracing check box is selected.

   You can select one of the following modes:

   • Full information – Kaspersky Embedded Systems Security for Windows saves all debug information to the trace file.
   • Brief information – Kaspersky Embedded Systems Security for Windows saves information only about critical events to the trace file.

   A Technical Support representative determines the detail level required to resolve any potential issues.

   The default level of detail is set to Full information.

6. Specify the Maximum size of trace files (MB).

   Available values: from 1 to 4095 MB. By default, the maximum size of trace files is 50 MB.

7. To delete the oldest trace files when the maximum number of files is reached, select the Remove older trace files check box.
8. Specify the Maximum number of files for one trace log.

   Available values: from 1 to 999. By default, the maximum number of files is 5. The field is available if the Remove older trace files check box is selected.

9. If you want the application to create a dump file, select the Create dump file check box.
10. In the Dump files folder field, specify the absolute path to the local folder where Kaspersky Embedded Systems Security for Windows will save dump files.

    The folder must be created in advance and be writable by the SYSTEM account. You cannot specify a network folder, drive, or environment variables.

11. Click the OK button.

The configured application settings are applied on the protected device.