Kaspersky Security Cloud 20 for Windows
 
 

“Failed to unlock data vault” error in Kaspersky Security Cloud 20

Latest update: October 21, 2022 ID: 14990
 
 
 
 
The article concerns Kaspersky Security Cloud — Family and Personal.
 
 
 
 

Cause

  • The System user account does not have permissions on using files. 
  • The data vault is located in the root folder of the system disk. 

Solution

  • Check the permissions of the System user account. If the account has no permissions or some restrictions are set, change the permissions to allow access.
  • If the vault is located in the root folder of the system drive, copy it to any other folder and then connect to Kaspersky Security Cloud.
 
 
 
 
 

How to check the permissions of the System account

 
 
 
 
 

How to reconnect a vault

 
 
 
 
 

What to do if the issue persists

 
 
 
 
 
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