Install a protection solution

Kaspersky applications with latest databases will block the attack and prevent the malware from being installed on your computer. Latest versions of Kaspersky products feature the System Watcher component, which automatically creates backup copies of files if a suspicious program tries to access them.

Regularly back up your files to a cloud or an external drive

To protect your files from possible malware attacks and damages to your computer, create backup copies and store them in a cloud storage or a removable drive.

Install updates

Keep your operating system, software and other applications up-to-date. Updates contain fixes and improvements that make applications and the system more secure and stable. Updates are the main means for removing vulnerabilities. 

If you have a Kaspersky application installed on your device, update its anti-virus databases regularly.
With obsolete databases, your Kaspersky application will not be able to timely detect new threats.

Do not open attachments in emails from unknown senders

Ransomware often spreads via infected email attachments. Cybercriminals aim to persuade you to open the attachment, which is why they title the emails as though they contained important information such as a court order, notice of intended prosecution, late fee notice or something similar. Always check the sender's address before opening emails or attachments.

Use strong passwords for Windows accounts if connecting through Remote Desktop

We recommend that you use strong passwords to protect your personal data and your accounts from being hacked during remote connection. Use the Remote Desktop feature from within your home or corporate network and try to avoid using it while connected to a public network. For more information about the remote desktop feature, see the Microsoft support website. For tips on creating a strong password, see this article.

Create system restore points and back up your files

Regularly create system restore points and back up important files to a removable drive. This will allow you to restore the operating system to the uninfected state and quickly recover files in case of infection or system malfunction.

For more information about backup and restore features, see Microsoft support website.

Deny remote connection to your computer

To prevent cybercriminals from remotely connecting to your computer, disallow this type of connection in the computer settings:

1. Open Search and enter "control panel". Select Control Panel.

2. Click System and Security and then select System.

3. Select System protection.

4. Go to the Remote tab. Unselect the Allow Remote Assistance connections to this computer check box and select the Don't allow remote connections to this computer check box. Click OK.

Remote access to your computer will be denied.

Set a password for accessing the Kaspersky application

1. Open the Kaspersky application.
2. Open the application settings and click Set up password protection.
3. Enter and confirm your password, then click Save.

Adjusting the application settings, as well as disabling or removing it, will now require entering password. The malware will not be able to turn off the protective functions of your Kaspersky application and damage your device.

Enable the System Watcher feature.

System Watcher blocks malicious programs, detects and deletes banners, and creates backup copies of your files in case a malware tries to access them. For instructions on setting up the component, see these articles:

• Kaspersky Internet Security
• Kaspersky Total Security
• Kaspersky Anti-Virus
• Kaspersky Security Cloud
• Kaspersky Endpoint Security for Windows

Try to restore the files

You can restore files using default Windows tools. See the instructions on the Microsoft support website. 

Disable the automatic deletion of detected malicious files

If you have a Kaspersky application installed, open the application settings and clear the Perform recommended actions automatically check box in the General section.

We do not recommend that you remove infected files from quarantine as they can contain keys for decryption.

Send suspicious files for analysis

Send a request to Kaspersky technical support via My Kaspersky. Attach the encrypted file and the email message to your request. For instructions on how to use My Kaspersky, see the Online Help page.

Kaspersky engineers cannot guarantee that the corrupted files will be decrypted.

If you have discovered a suspicious file that might have infected your computer or encrypted your files, you can:

• Scan files for known threats at OpenTIP. If necessary, inform Kaspersky experts about a false detection or a new malicious program. To do this:
  1. Click Submit to reanalyze on the scan results page.
  2. Enter your email address so that we can contact you.
  3. Click Send.
• Send a request to Kaspersky technical support via the My Kaspersky portal. Attach the suspicious file to your request and write in the description section "possible ransomware".
  For instructions on how to use My Kaspersky, see the Online Help page.
• Send the files for analysis to newvirus@kaspersky.com. To do so, add the suspicious file to a ZIP or RAR archive. Set the word "infected" as a password for the archive and select the check box Encrypt file names. For instructions, see this article.

• APPDATA

Windows NT/2000/XP — Drive:\Documents and Settings\%UserName%\Application Data\%USERPROFILE%\Local Settings\Application Data

Windows Vista/7/8/10 — Drive:\Users\%UserName%\AppData\Roaming\%USERPROFILE%\AppData\Local 

• TEMP (temporary catalog)

%TEMP%\xxxxxxx.tmp\, where x stands for a-z characters or 0-9 numerals
%TEMP%\xxxxxxx.tmp\xx\, where x stands for a-z characters or 0-9 numerals
%TEMP%\xxxxxxx\, where x stands for a-z characters or 0-9 numerals
%WINDIR%\Temp

• Internet Explorer temporary files folder

Windows NT/2000/XP — %USERPROFILE%\Local Settings\Temporary Internet Files\ 

Windows Vista/7/8/10 — %LOCALAPPDATA%\Microsoft\Windows\Temporary Internet Files\content.ie5\xxxxxxxx, where x stands for a-z characters or 0-9 numerals

• Desktop

%UserProfile%\Desktop\

• Recycle bin

Disk:\Recycler\             
Disk:\$Recycle.Bin\  
Disk:\$Recycle.Bin\s-1-5-21-??????????-??????????-??????????-1000  (where ? stands for 0-9 numerals)

• System directory

%WinDir%                                                      
%SystemRoot%\system32\

• User's document folder

%USERPROFILE%\My Documents\
%USERPROFILE%\My Documents\Downloads

• Browser download folder

%USERPROFILE%\Downloads  

• Startup folder

%USERPROFILE%\Start Menu\Programs\Startup