How to collect data for Technical Support in Kaspersky Small Office Security 3 for File Server

 

Kaspersky Small Office Security 3.0 (FS)

 
 
 

How to collect data for Technical Support in Kaspersky Small Office Security 3 for File Server

Back to "Troubleshooting"
Latest update: January 21, 2014 ID: 10458
 
 
 
 
After installing Kaspersky Small Office Security 3 for File Server, you may witness situations when the operating system becomes unstable (for example, messages about operating system errors may appear when booting the computer or starting some task). This probably means the application has a conflict either with some software or driver installed on your computer.
In order to resolve this problem, Kaspersky Lab Technical Support may require trace files for the components of Kaspersky Small Office Security 3 for File Server.
We DO NOT RECOMMEND performing the actions described below without the guidance of a technical support specialist. Accidentally enabling tracing may consume the free space on your hard disk.
 
 
 
 
 

1. How to create trace files

 
 
 
 
 

2. How to locate trace files

 
 
 
 
 

3. Running AVZ scripts

 
 
 
 
 

4. Collecting system data and generating an AVZ log

 
 
 
 
 

5. Uploading trace files to the Kaspersky Lab server

 
 
 
 
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