This article concerns Kaspersky Endpoint Security 10 for Windows:
For diagnosing issues in Kaspersky Endpoint Security 10, technical support engineers may ask you to rename some drivers used by Kaspersky Endpoint Security 10.
To rename a driver:
After renaming each driver, restart the computer. This helps find out which driver causes malfunctions. After troubleshooting, rename the files back.
To allow editing:
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
Please let us know how we can make this website more comfortable for you
Thank you for submitting your feedback. We will review your feedback shortly.
Your feedback will be used for content improvement purposes only. If you need assistance, please contact technical support.
Your suggestions will help improve this article.