If you experience any problems with Kaspersky Lab products after the upgrade, use the recommendations below:
After the November Update (Threshold 2) and Anniversary Update (Redstone 1) are installed on Windows 10, the license for your Kaspersky Lab product may happen to be removed. To prevent the issue, update the antivirus databases of a Kaspersky Lab application before the installation of Windows 10 updates.
In case the license is already missing, please restart the computer and activate the application with the activation code.
If the Kaspersky Lab product has disappeared from your computer after the upgrade to Windows 10 Anniversary Update (Redstone 1), the version of your product was incompatible. To install the application again, do the following:
If you used a Kaspersky Lab product of the version earlier than 15.0.2.ххх (for example, 220.127.116.115 or 18.104.22.16851), before upgrading to Windows 10 Anniversary Update (Redstone 1), and you have installed 17.0.0.ххх version after the operating system upgrade, you may encounter the following errors and notifications:
To eliminate the problem, remove the product from your computer and then install it once again:
If the installation of a Kaspersky Lab product stops with the error 1316 or 1714 after upgrading your operating system to Windows 10 Anniversary Update (Redstone 1),
do the following:
If you encounter the error Installation files are corrupted when installing a Kaspersky Lab product after upgrading your operating system to Windows 10 Anniversary Update (Redstone 1),
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